Shipping Policy | Arcaya Living

Project-based shipping

Arcaya Living is not a standard parcel-shipping store. Most orders are custom furniture or whole-home furnishing projects, so shipping is planned after the design scope, product list, quantities, destination, and delivery requirements are confirmed.

What shipping may include

Depending on the confirmed quotation, shipping may include export packing, inland transport, international freight, customs support, destination handling, local delivery, unpacking, assembly, or installation. Services not listed in the quotation are not automatically included.

Shipping cost and timeline

Shipping cost and delivery timing are project-specific. They may vary based on furniture volume, product type, destination country, freight route, customs requirements, local delivery access, and the level of service requested. Estimated timelines are shared after production and freight planning are confirmed.

Duties, taxes, and destination charges

Import duties, taxes, customs inspections, storage, demurrage, destination handling, or government charges are handled according to the agreed quotation and trade terms. If these charges are not included in the project quote, they may be billed separately.

Home delivery requirements

For home delivery, the client should provide accurate delivery details before shipment, including address, contact person, elevator size, doorway width, staircase access, loading rules, parking restrictions, building delivery hours, and any site limitations. Additional charges may apply if delivery fails because access information was incomplete or incorrect.

Receiving and inspection

Please inspect the shipment as soon as possible after delivery. If there is visible damage, shortage, or an incorrect item, keep the packaging and send clear photos of the packaging, labels, item, and issue. Delivery documents and photos help us review the case with the carrier, warehouse, installer, or production team.

Changes after shipment

Address changes, delivery postponements, storage requests, service upgrades, or installation changes should be requested as early as possible. Once goods are in transit, changes may affect timing and may create additional handling, storage, redelivery, or coordination fees.

Questions

For shipping questions, please contact Arcaya Living with your destination country, city, room list, floor plan, and preferred delivery level. We will confirm the suitable shipping path based on your project scope.