Answers about sourcing fees, order quantities, remote selection, inspections, shipping and after-sales. Confirm the scope and responsibilities for your project before ordering.
What This Page Helps With
Questions Before Sourcing Furniture from China.
Use this page to prepare your furniture sourcing brief. Service fees, supplier minimums, checks and delivery arrangements depend on the actual project and should be confirmed in the quotation.
Clearer Scope
Understand what Arcaya can support and how a project can begin.
Lower Uncertainty
See how product review, logistics, and after-sales are handled.
Better Planning
Learn how design, sourcing, shipping, and installation connect.
More Confidence
Know what to expect before moving into a larger project scope.
01 / Fees, Order Sizes & Remote Sourcing
Fees, Order Sizes & Remote Sourcing
Start with the service scope, quantities and buying method. Confirm these before comparing supplier prices.
01
How are furniture sourcing fees agreed?
Fees are confirmed for the agreed project scope. Ask the quotation to identify sourcing work, included checks and any additional services. Keep product, packing, freight and destination charges separate so you can compare the complete purchase. See our furniture sourcing service.
02
Is there a minimum order quantity?
Minimums depend on the product and supplier. Share your item list and quantities, including mixed selections, so availability, minimum quantities and any sample charges can be reviewed. A single minimum does not apply to every factory or item.
03
Can I source furniture without visiting China?
Yes. Share reference images, a furniture schedule or room plans to begin a remote discussion. Agree the selection method, sample approvals, written specifications and inspection scope before ordering. Read the remote furniture sourcing guide.
04
What should I prepare before requesting a quote?
Start with furniture references, quantities, known dimensions, delivery country and city, preferred timing and a budget range if available. Mark unfinished details as to confirm. Use the sourcing brief worksheet.
From Your Brief to Approved Products and Delivery.
Arcaya coordinates the sourcing work agreed for your project. Keep product choices, specifications, approvals, checks and delivery responsibilities connected to the same current brief.
02 / Product & Customization
Customization & Project Scope
Arcaya can support individual categories or broader room-based packages, depending on the size and complexity of the project.
01
Do you support custom cabinetry and full-room packages?
Yes. Arcaya supports both individual product categories and larger room-based or whole-home project packages.
02
Can standard and custom products be combined?
Yes. Standard products, semi-custom solutions, and fully custom pieces can be coordinated within the same workflow.
03
Do you only focus on furniture?
No. Arcaya also supports cabinetry, materials, architectural products, lighting, and other project-related categories.
Why Pre-Shipment Confirmation Matters More Than Most Clients Expect.
Drawings, samples, photos, inspections, and packaging checks help reduce uncertainty before products enter international transit.
03 / Quality checks
Inspection Scope and Unresolved Issues
01
What does a pre-shipment inspection cover?
Agree the items, batch or sample coverage, dimensions, materials, finishes, functions and packing checks in advance. Keep the report linked to the approved specification and show unresolved issues. Visual checks do not replace product-specific testing or documents.
02
What happens if an inspection finds a problem?
Record the item, finding and evidence; agree the correction and recheck before the relevant shipment or payment milestone. Confirm who may accept an unresolved issue or authorize shipment. See quality-control responsibilities.
04 / Shipping, Delivery & Installation
Shipping, Delivery & Installation
Confirm the destination, delivery endpoint and included services before ordering. Freight, customs clearance, unloading, assembly and installation are separate items to identify in the quotation.
01
What should a shipping quotation include?
Confirm the collection point, destination, delivery endpoint, packing, freight and any insurance. Identify which charges are included and which remain to be quoted. Review shipping and delivery scope.
02
Who handles customs, duties and destination charges?
Confirm the appointed importer or broker and the responsibilities for clearance, duties, taxes and destination handling before shipment. The actual quotation and destination requirements determine the scope; a furniture price alone does not confirm these costs.
03
Does delivery include unloading, assembly or installation?
These services are not automatically included. Confirm availability, the receiving address, access, local handling, assembly and installation responsibilities in the project quotation. State any appointment, storage or special access needs in your brief.
Share the furniture list, reference images and delivery location with Arcaya. We will review sourcing options and confirm the service scope, included checks and delivery arrangements before work begins.
05 / After-Sales Support
After-Sales & Issue Resolution
After-sales support is a critical part of project trust. Arcaya helps structure how missing items, damage, replacements, and responsibility tracking are handled.
01
What happens if an item arrives damaged or missing?
Record the item and package references, photographs, visible damage or missing parts, then contact Arcaya through the agreed reporting channel. Keep packaging where practical. The remedy and responsible parties should be confirmed against the order and applicable policy. Read the returns and after-sales policy.
02
Is after-sales support included?
Agree the after-sales contact and reporting process before ordering. Repair, replacement, transport, local work and any associated costs depend on the issue and the agreed order or policy; confirm them rather than assuming every remedy is included.
03
Can cabinet-related after-sales be handled locally?
Local support depends on the destination, product and agreed project arrangements. Confirm availability and the scope of local repair, replacement or installation work before ordering.
Need More Clarity Before Moving Forward With Your Project?
Send your product list, reference images, destination and preferred timing. We will review the brief and confirm the sourcing scope, quotation requirements and next step.
The client or appointed approver confirms selections and changes. Designers, suppliers, Arcaya and logistics providers carry the tasks stated in the agreed scope. Record who verifies site dimensions, approves samples, closes inspection issues and handles receiving and installation before proceeding.
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